Place your order with confidence and no risk!
At Mt Woodgee we are committed to making sure you are not only satisfied but stoked with your experience online. If you are unhappy with the merchandise you received from us, simply follow the returns process below in the specified time and we will happily exchange or refund your return.
Please Note:
- Returned Surfboards must be returned unridden, within one month of date of purchase.
- Custom surfboards must be returned unridden within one month of date received.
- All other items must be returned unused within one month of date of purchase.
- Refunds are not valid on any sale or discounted items.
Returns Process / Surfboards
If your surfboard arrives damaged, please email Mt Woodgee at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to work out the best solution for your satisfaction. In case of excessively damaged surfboard on arrival you will be granted a complete exchange if desired with no extra freight charges.
If you wish to return your product please complete the returns process below:
- Contact Mt Woodgee by e-mail or phone and we will organize collection by courier.
- Pack the product or products you wish to return in a secure carton or reuse the original packaging. Proof of purchase must also be included.
- The Driver will have a Consignment note which needs to be filled out.
Refund
- We will credit your original method of payment, minus postage charges (unless goods were faulty or not as ordered).
Faulty Or Damaged Returns Not Including Surfboards
If you receive a faulty product other than a surfboard that you would like repaired, please follow the returns process below.
- Please enclose your original invoice,
- Once we have received your faulty item, we will inspect and return your item to the manufacturer, who will issue a refund, exchange or repair the item.
- Please allow a minimum four weeks for the repair, refund or exchange of a faulty item as in some cases the manufacturer will need to inspect the item. We will keep you informed via email throughout the process.
- If your item is deemed faulty we will reimburse the return postage up to a total of $15.00. This only includes posting; packaging is at an additional cost to you.
Address the return to:
Mt Woodgee Surfboards
PO Box 364
Currumbin QLD 4223
